Use this guide when a first customer, Shopify reviewer, or merchant tester reports friction during install, Catalog QA, saved report review, approved updates, retry, or undo. It keeps support focused on product validation instead of broad marketing or generic SEO advice.
Resolve the smallest blocked step, preserve merchant trust, and capture whether the app is clear enough for a real store owner to use. Do not recommend batch approvals until one selected field and saved undo evidence have been proven for that store.
When: Merchant cannot install from the Shopify App Store or cannot find StoreFix AI in Shopify Admin Apps.
First response: Confirm the active Shopify store, app listing path, browser, and whether the merchant is using the account that owns or manages the store.
Signal: Listing conversion or onboarding copy may be unclear.
When: Catalog QA finds no products, report creation fails, or saved report is not reachable.
First response: Collect store domain, approximate product count, report ID or job ID, and screenshot of the latest StoreFix AI message.
Signal: Core value delivery is blocked and should be prioritized over new features.
When: Merchant expects duplicate copy, missing images, or missing catalog context to be one-click fixes.
First response: Explain that these are QA prompts. The merchant should add product facts or images before StoreFix AI writes anything.
Signal: Report labels may need clearer wording before broader visibility.
When: Selected product description, search listing title, search listing description, or image alt text did not apply.
First response: Retry one field only after confirming store match, product still exists, permission is unchanged, and image media is READY.
Signal: Write-safe flow needs reliability or clearer failure copy.
When: Applied updates do not show saved undo evidence, or Undo does not restore the prior value.
First response: Stop additional writes. Collect the snapshot state, selected field, product title, report ID, and screenshot.
Signal: Trust and refund risk are high until resolved.
Store domain:
Shopify Admin URL domain:
Report ID or job ID:
Product title or handle:
Selected field:
Current report status:
Filter used:
Latest StoreFix AI message:
Applied update visible for Undo? Yes / No
Review-only warning involved? Yes / No
Expected result:
Actual result:
Screenshot attached? Yes / No
Customer asks about pricing or refund? Yes / No